SMS Communication Consent Policy

Last Updated: October 30, 2025

At Pomé Pharmacy, your privacy and security come first.
We understand that protecting your personal information—especially in healthcare—is essential.

This SMS Communication Consent Policy explains how we collect, use, and protect your information when you choose to receive text messages (SMS/MMS) from us.

1. Compliance Overview

Pomé Pharmacy adheres to all applicable communication and privacy laws, including:

Health Insurance Portability and Accountability Act (HIPAA)
Telephone Consumer Protection Act (TCPA)
Controlling the Assault of Non-Solicited Pornography and Marketing Act (CAN-SPAM)
General Data Protection Regulation (GDPR)
Texas Data Privacy and Security Act (TDPSA, effective July 1, 2024)

All SMS communications are managed responsibly and in full compliance with these standards.

2. Your Consent

By providing your mobile phone number to Pomé Pharmacy—whether online, in person, or over the phone—you consent to receive recurring SMS messages related to your pharmacy care, which may include:

Prescription refill reminders
Pickup and delivery notifications
Appointment confirmations and updates
Health or wellness information
Limited promotional or educational messages (only if you explicitly opt in)

Your consent to receive text messages is not required to receive pharmacy services.
You can continue to fill prescriptions and receive care without participating in SMS communications.

3. Message Frequency and Charges

Message frequency may vary depending on your activity and preferences.
Standard message and data rates may apply according to your mobile carrier plan.
Pomé Pharmacy is not responsible for carrier fees or related costs.

4. Opt-Out and Support

You can opt out of text messaging at any time by replying:

STOP — to cancel all future messages
HELP — to receive instructions or support

Once you opt out, you may re-enroll at any time by providing new consent through our staff or online forms.

5. Information Collected for SMS Communication

To send accurate, secure, and relevant messages, Pomé Pharmacy collects limited information, including:

Your name and mobile phone number
Your communication preferences
Pharmacy-related details (e.g., refill reminders, order status)

This data is used solely for communication and care-coordination purposes, in compliance with HIPAA and GDPR Article 6(1)(a) (lawful consent).

6. Security and Data Handling

All SMS communications are processed using HIPAA-compliant systems with encryption, secure transmission, and strict access controls.
We never sell or share your phone number or related data with unauthorized third parties.

7. Contact Information

For questions about this SMS Communication Consent Policy or to exercise your communication preferences, please contact:

Pomé Pharmacy
Attn: Privacy Officer
📍 2924 Chambers Street, Suite 128, Venus, TX 76084
📞 (214) 420-0765
📩 care@drossaihealing.com

To learn more about our Privacy Policy, click here.